We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@leddyuniforms.ie. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@leddyuniforms.ie.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@leddyuniforms.ie.

Leddy Uniforms – Returns, Refunds & Exchanges Policy

Returns, Refunds & Exchanges Policy

This policy is in accordance with Irish consumer law and the EU Consumer Rights Directive.

EU Right of Withdrawal (Cooling-Off Period)

If you purchase goods online, you have the legal right to cancel your order within 14 days of receiving the last item in your order, without giving any reason.

To exercise this right, please submit a request through our Returns & Cancellations form available in the footer of our website or contact us at info@leddyuniforms.ie.

Once you notify us of your cancellation, you have a further 14 days to return the goods.

To be eligible for a return under the cooling-off period, items must be:

• Unworn and unused

• In the same condition as received

• With all original tags attached

• In the original packaging

• Accompanied by the original receipt or proof of purchase

Cancellation Before Dispatch

If your order has not yet been dispatched, you may cancel it by contacting us through our Returns & Cancellations form or by emailing info@leddyuniforms.ie.

If payment has already been taken, a full refund will be issued to the original payment method.

Extended 30-Day Returns Policy

In addition to your statutory rights, Leddy Uniforms offers an extended 30-day return period from the date of delivery, subject to the same conditions listed above.

This extended policy does not affect your legal rights.

How to Request a Return

To request a return, please use our Returns & Cancellations form available in the footer of our website or contact us at info@leddyuniforms.ie.

Once your return request is approved, we will provide instructions on how and where to return your item.

Items returned without prior approval may not be accepted.

Return Address

Leddy Uniforms
St Bridgid's Shopping Centre
Main Street
Blanchardstown
Dublin 15
D15 XH92
Ireland

Faulty, Damaged or Incorrect Items

Under Irish consumer law, goods must be as described, of satisfactory quality and fit for purpose.

Please inspect your order upon delivery. If your item is faulty, damaged or incorrect, contact us immediately at info@leddyuniforms.ie so we can arrange a repair, replacement or refund, as appropriate.

For faulty, damaged or incorrectly supplied items, Leddy Uniforms will cover the return shipping costs.

Customised and Personalised Items

Under EU consumer law, the right of withdrawal does not apply to goods made to the customer's specifications or clearly personalised.

This includes:

• Embroidered uniforms

• Garments customised with names, logos or initials

• Special-order items sourced specifically for a customer

These items cannot be cancelled, returned, exchanged or refunded unless they are faulty, damaged or supplied incorrectly.

Items That Cannot Be Returned

We do not accept returns for:

• Custom-made or personalised items

• Sale or clearance items

• Gift cards

• Items sealed for hygiene reasons where the seal has been broken after delivery

These exclusions are in line with Irish and EU consumer law.

Exchanges

We offer exchanges subject to the conditions below.

To be eligible for an exchange:

• The item must meet our standard return conditions

• The original receipt or proof of purchase must be provided

• Exchanges are subject to stock availability

Items may be exchanged for:

• A different size

• A different colour

• A different product

• Gift card or store credit

Price Differences on Exchanges

• If the exchanged item is higher in value, the price difference must be paid.

• If the exchanged item is lower in value, the difference will be issued as store credit or a gift card.

• No cash or card refunds are issued for price differences on exchanges.

Custom-made or personalised items, sale items and gift cards are not eligible for exchange.

Return Shipping Costs

For change-of-mind returns, return shipping costs are the responsibility of the customer unless otherwise agreed.

For faulty, damaged or incorrectly supplied items, Leddy Uniforms will cover the return shipping costs.

Refund Method

All refunds are processed to the original payment method used at checkout.

• Card payments are refunded to the same card used for purchase.

• Cash refunds are not available for card purchases.

• Refunds cannot be transferred to a different card or payment method.

This applies to all approved refunds unless otherwise required by law.

Refund Processing Time

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, refunds will be processed to the original payment method within 14 days of receiving the returned goods.

Please note that banks and card providers may take additional time to complete the refund process.

If more than 14 days have passed since your refund was approved, please contact info@leddyuniforms.ie.